"Buddy list was done without telling anybody, because we didn't have any product management then. People could suddenly spend as long as they liked online.AOL’s infrastructure had trouble handling the transition.Once the dominant force in digital messaging and a source of innovations other companies spun off into billions of dollars of businesses, AIM is now mostly dormant.
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Appelman joined after his time at IBM, where he worked on some of the first standards to connect computers over the Internet (through what are known as Transmission Control Protocol/Internet Protocol or TCP/IP).
Before building a messaging program for the Internet, he created something else that would eventually spawn AIM.
When we think about the spectacular collapses of once untouchable Internet properties, companies like My Space and come to mind.
The rise and fall of AOL Instant Messenger rivals them all.
This function became so overrun with requests that its servers often crashed.